Starlink, the satellite internet provider owned by Elon Musk’s SpaceX, has restarted new
customer activations in Nigeria after boosting its network capacity and resolving a regulatory
suspension that had halted residential orders since November 2024.
According to The PUNCH, the company which has over 60,000 subscribers in Nigeria
stopped accepting new residential orders late last year. Customers trying to purchase
Starlink kits were notified that activations were paused, awaiting approval from the Nigerian
Communications Commission.
An “activation” refers to the process where a customer orders, receives, and installs the
Starlink satellite dish, then connects to the network to begin using the service. The
suspension prevented new users from completing this setup.
After upgrading its infrastructure, Starlink has resumed activations and increased its
bandwidth capacity to accommodate more users, especially in high-demand areas.
“This marks a major step in closing the digital gap and transforming connectivity nationwide,”
Nigeria’s third-largest internet service provider said in an email to Saturday PUNCH.
The company confirmed that activations have officially resumed across the country, with
Lagos, Abuja, and other high-demand areas leading the rollout.
It added that the upgraded infrastructure is expected to deliver significantly faster speeds
and more stable connections for households and businesses, particularly in underserved
and previously congested regions
In response to the announcement, Konga Starlink’s largest authorised retail partner in
Nigeria expressed enthusiasm about the development and reaffirmed its commitment to
ensuring smooth customer access.
“To make the process even more convenient for Nigerians, we’re offering free nationwide
delivery,” the leading e-commerce platform stated.
“Whether customers place their orders online or visit any of our retail stores in cities such as
Asaba, Port Harcourt, Ikeja, Uyo, Owerri, Ibadan, FCT, Warri, Kano, Enugu, or Onitsha, their
Starlink kits will be delivered at no additional cost,” the company added.
The companies described the resumption of activations as a breakthrough for many
Nigerians who have been waiting to access Starlink’s services since its introduction in the
country.
The move is also seen as a significant step toward enhancing digital inclusion, especially in
areas where traditional broadband remains limited or inconsistent.
With rising demand for dependable internet driven by remote work, online education, and
digital services Starlink’s expanded bandwidth is poised to deliver the speed and reliability
users need.
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